Privacy Policy

1. Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE)

In accordance with the provisions of article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), the user is informed that the owner of this website is RICEPAELLA MONTERO SL, whose identifying details are provided in this legal notice (data protection section).

2. European Regulation on the Protection of Personal Data

Who is responsible for processing personal data collected through this website?

In compliance with the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, on the protection of personal data and the free movement of such data, as well as the provisions of Law 3/2018 on Personal Data Protection and Digital Rights Guarantee, users of this website are informed that the data controller is:

  • Commercial Name: Ricepaella
  • Corporate Name: RICEPAELLA MONTERO SL
  • Tax ID: B56854540
  • Registered Address: Carrer del Músic Peydró, 4, dcha. 2, 46001 Valencia
  • Business Activity: Rice Dishes

In accordance with the European regulation on the Protection of Personal Data, RICEPAELLA MONTERO SL guarantees the protection and confidentiality of the personal data provided by users through this website, as established in this data protection policy, which must have been accepted in the contact form, newsletter subscription form, or at the time of making a purchase.

Our company ensures security and confidentiality in all communications with our customers through a secure server, based on the SSL standard, which protects data from third-party breach attempts.

What personal data will we process and what is the obligation to provide them?

Following the principles of data minimization and privacy by default, we will only request the necessary data to carry out the purpose for which they are collected. We will request proportional and not excessive data through the contact form.

The user’s refusal to provide their data in this form or providing incorrect data will prevent us from being able to address their request, without prejudice to their ability to freely view the website’s content.

Likewise, we inform you that some functionalities of this website allow for geolocation of the device from which it is accessed.

What is the purpose of processing your personal data?

RICEPAELLA MONTERO SL informs the user that their data will be processed for the following purposes:

  1. Management of inquiries submitted through the website: We will carry out the necessary data processing to address your information request. We will process data such as your name, surname, ID, email, phone number, province, postal code.
  2. User navigation management through the website (cookie data processing): Your data will be processed in accordance with the cookie policy available on this page.
  3. Computer control of the website: We will perform control actions on the use of the website to prevent and detect any misuse.
  4. Management of subscription to our newsletter: With your express authorization, we will process your data to manage your subscription to our informational newsletters.
  5. E-commerce: We will process the necessary data to manage purchases made through this website, including payment processing and order dispatch. We will process data such as your name, surname, ID, email, phone number, address, province, postal code, and credit card information. Our company ensures security and confidentiality in all communications with our customers. All online payment operations are carried out through a secure server based on the SSL standard, which protects data from third-party breach attempts.

What is the legal basis that allows the processing of your personal data?

In cases where the user submits an inquiry through the enabled contact forms, the LEGAL BASIS that legitimizes the processing is the express consent granted when accepting this data protection policy by checking the corresponding checkbox provided for this purpose.

In the case of online purchases, the legal basis legitimizing the data processing for this purpose is the contractual relationship betweenRICEPAELLA MONTERO SL and the buyer. The forms provided on this website have an acceptance checkbox, so if the user does not check it, they will not be able to submit their personal information.

In cases where the user merely views the content of this website without providing identifying information in the contact form or making any purchases, the LEGAL BASIS for the processing is the legitimate interest of the data controller, specifically our interest in ensuring proper use and functioning of the service.

How long will we retain your data?

Your personal data will be processed for the time necessary to address your query or request. If you eventually purchase our products, we will process your data until the prescription period for liabilities arising from the processing is met.

To whom will we disclose your data?

We will disclose your personal data to Public Authorities for compliance with legal obligations and, where applicable, to our hosting and technology service providers. In the case of purchases made through this website, we will transfer your data to the Logista company responsible for delivering the order to your address, which involves disclosing your name, surname, ID, phone number, and address.

On our website, we provide links to various social media platforms. If you are a member of a social network and click on the corresponding link, the social network provider may link your profile data with the information from your visit to the website. Therefore, it is advisable to familiarize yourself with the functions and policies regarding the processing of personal data of the respective social network.

Will we send you commercial communications?

Only with your express consent will we send you communications regarding our products/services via email, based on the consent requested by our company and granted by the user beforehand. If we do not have your express consent, we will not send such communications. Likewise, we inform you that, if you have granted your consent, you can withdraw it without retroactive effects by addressing the postal or email address provided on this website. We will stop sending commercial communications from the moment the user requests to unsubscribe.

How did we obtain your data?

Personal data has been obtained through the forms enabled on this site and/or through the shopping cart.

How can the user revoke their consent?

The user can withdraw the consent given for the processing of their data at any time, from now on and in any subsequent moment, through communication addressed to: pedidos@ricepaella.com. This withdrawal will not have retroactive effects.

What are your data protection rights?

If you wish, you can exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection by sending a communication to our address or by sending an email to: pedidos@ricepaella.com. Likewise, you have the right to lodge a complaint with the Spanish Data Protection Agency if you believe that your rights regarding personal data protection have been violated.

List of Cookies

On our Cookie Policy page, you can review the list of cookies used by our website and the purpose of each one.